7.13.11
- Support for AppConfig through MDM and Intune MAM channels
- Bug fixes and enhancements
7.13.10
Bug fixes and enhancements
7.13.9
Bug fixes and enhancements
7.9
- Bug fixes and enhancements
7.8.3
- Bug fixes and enhancements
7.7.2
-Bug fixes and enhancements
7.7.1
-Users can now forward and reply to private notes added to a ticket from within the mobile app, allowing quick and seamless communication between team members.
-Bug fixes and enhancements
7.6.2
Bug fixes and enhancements
7.5.2
Bug fixes and enhancements.
7.5.1
We're back again with some major updates to the app,
- With this update, we bring you an enhanced requester's interface that is intuitive and help agents be more productive on the go.
- We've also added support for content field and look-up field in Change form.
- Bug fixes and improvements.
7.4
22 февр. 2023 г.
* With this enhancement, if the attachment whitelisting option is enabled in admin settings, the mobile app will honor it and restrict file uploading to only the specified file formats.
* The app will now support the custom fields configured across Ticket and Change Tasks.
* The app will also honor the OLA policies set during Task creation and editing.
* Bug fixes and improvements.
7.3.1
19 янв. 2023 г.
Happy New Year, Folks!
With the new year comes a new update.
We have listened to your feedback on the tickets module and made it super intuitive.
*Ability to access requester info from the tickets list page
*Improved the expand/collapse flow on the ticket conversation
*Actions button in the ticket detail is made more accessible
*Made the scroll seamless on the tickets details page
Please reach out to us at
[email protected] for feature requests/feedback.
7.3
21 дек. 2022 г.
* With this new update, we bring you support for business rules based on Approval Status, Assets and Tags in Ticket add and edit forms.
* Bug fixes and improvements.
7.2.1
30 нояб. 2022 г.
* Introducing Asset EOL Field for all Assets. Asset Managers can specify value to this field via the mobile app.
* Bug fixes and improvements.
7.1.1
12 окт. 2022 г.
Bug fixes and enhancements
7.1
14 сент. 2022 г.
* On-call agents can now receive mobile push notifications on the Freshservice mobile app. They will be able to acknowledge, escalate, in addition to resolving incidents through the mobile app itself.
* Bug fixes
7.0.4
25 авг. 2022 г.
- The ability to collapse and expand Ticket replies is back!
- Support for cc functionality in Incidents
- A few more enhancements and bug fixes
7.0.3
28 июл. 2022 г.
Bug fixes and enhancements
6.6.1
16 июн. 2022 г.
Bug fixes and enhancements
6.6
8 июн. 2022 г.
* Business rules are now supported while raising Service requests through the app
* We've fixed a few more bugs
6.5
17 мая 2022 г.
* We've added support for look-up fields in Ticket forms in the app.
* We've added comprehensive support to Change business rules within the app
6.4.1
4 апреля 2022 г.
* We've upgraded Change Management. Agents will be able to manage Changes on the go through revamped, much-more-intuitive UI
* We've also upgraded the Forms layout within the app. Agents will find it extremely easy to fill out forms
* We've listened to feedback that the users would love to customize the information they see on the list pages. That will now be possible from the Settings
* We've included the ability scan and associate assets to Tickets when requesters are raising them
* Bug fixes
6.3.4
10 декабря 2021 г.
1. Your filter customisations for tickets will now be remembered until you choose to save or discard it.
2. New and improved signing flow.
3. Bug fixes and enhancements.
6.3.3
8 ноября 2021 г.
Bug fixes and enhancements