8.0.0
- The Freshservice mobile app now offers an enhanced requester experience designed for better usability and improves how requesters interact with Freshservice on the go.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.
7.13.11
- Support for AppConfig through MDM and Intune MAM channels
- Bug fixes and enhancements
7.13.9
Bug fixes and enhancements
7.9
- Bug fixes and enhancements
7.8.3
- Bug fixes and enhancements
7.8.1
With this release 'Workspace' information is now available on the mobile app for improved clarity. Agents will be able to view, edit and move tickets and assets across workspaces for greater control and efficiency
7.7.2
-Bug fixes and enhancements
7.7.1
-Users can now forward and reply to private notes added to a ticket from within the mobile app, allowing quick and seamless communication between team members.
-Bug fixes and enhancements
7.6.1
Enhanced user experience coming up this release-
- Significant improvements to the app's login process for occasional agents
- Ease of switching between the agent and requester view to get going
7.5.2
Bug fixes and enhancements.
7.3.1
2023/01/19
Happy New Year, Folks!
With the new year comes a new update.
We have listened to your feedback on the tickets module and made it super intuitive.
*Ability to access requester info from the tickets list page
*Improved the expand/collapse flow on the ticket conversation
*Actions button in the ticket detail is made more accessible
*Made the scroll seamless on the tickets details page
Please reach out to us at
[email protected] for feature requests/feedback.
7.3
2022/12/21
* With this new update, we bring you support for business rules based on Approval Status, Assets and Tags in Ticket add and edit forms.
* Bug fixes and improvements.
7.2.1
2022/11/30
* Introducing Asset EOL Field for all Assets. Asset Managers can specify value to this field via the mobile app.
* Bug fixes and improvements.
7.1.1
2022/10/12
Bug fixes and enhancements
7.1
2022/09/14
* On-call agents can now receive mobile push notifications on the Freshservice mobile app. They will be able to acknowledge, escalate, in addition to resolving incidents through the mobile app itself.
* Bug fixes
7.0.4
2022/08/25
- The ability to collapse and expand Ticket replies is back!
- Support for cc functionality in Incidents
- A few more enhancements and bug fixes
7.0.3
2022/07/28
Bug fixes and enhancements
6.6.1
2022/06/16
Bug fixes and enhancements
6.5
2022/05/17
* We've added support for look-up fields in Ticket forms in the app.
* We've added comprehensive support to Change business rules within the app