9.2.1
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
9.1.9
We’ve just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
8.8.1
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
8.7
Freshdesk Support Desk is now Freshdesk.
8.5
We heard you!
You will now be able to filter tickets on the fly to search for more specific list of tickets. You can filter tickets based on all the set ticket fields from the Admin page.
8.4
Dropdown choices that have been archived will no longer be visible to agents across all the types of forms in the mobile app. Archival of choices from a dropdown can be done from the Admin page of Freshdesk.
8.0
2023/01/16
Say hello to Threads: a chat-like interface in Notes, Forwards, Replies, and Discussions for effective collaboration.
Join forces with your teammates in a note with Private Threads.
Collaborate within your team, organization, or other stakeholders with Forward Threads.
Conduct parallel conversations across multiple threads in Replies.
Get together on a Discussion an exclusive space to analyze each ticket.
We are launching this feature in phases and will make it available to you soon.Stay tuned.
7.11
2022/12/12
Bug fixes and improvements
1. Limited the number of times the Feedback popup appears for users.
7.10.2
2022/11/15
Bug fixes and improvements
7.10.1
2022/09/20
UI improvements
7.9.1
2022/08/25
Bug fixes and improvements
7.8.1
2022/08/08
Bug fixes and enhancements
7.8
2022/07/04
This update includes some bug fixes and language updates
7.7.1
2022/06/03
Crash fixes and improvements.