Freshservice Mod Apk

Freshservice Hack - Mod Apk 8.0.0

Developer: Freshworks Inc
Category: Business
Price: Free

Screenshots

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Description

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.

What’s new?

To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management


Key features of Freshservice mobile app

1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.

Version history

8.0.0
- The Freshservice mobile app now offers an enhanced requester experience designed for better usability and improves how requesters interact with Freshservice on the go.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.
7.13.11
- Support for AppConfig through MDM and Intune MAM channels
- Bug fixes and enhancements
7.13.10
Bug fixes and enhancements
7.13.9
Bug fixes and enhancements
7.9
- Bug fixes and enhancements
7.8.3
- Bug fixes and enhancements
7.8.1
With this release 'Workspace' information is now available on the mobile app for improved clarity. Agents will be able to view, edit and move tickets and assets across workspaces for greater control and efficiency
7.7.2
-Bug fixes and enhancements
7.7.1
-Users can now forward and reply to private notes added to a ticket from within the mobile app, allowing quick and seamless communication between team members.
-Bug fixes and enhancements
7.6.2
Bug fixes and enhancements
7.6.1
Enhanced user experience coming up this release-
- Significant improvements to the app's login process for occasional agents
- Ease of switching between the agent and requester view to get going
7.5.2
Bug fixes and enhancements.
7.5.1
We're back again with some major updates to the app,
- With this update, we bring you an enhanced requester's interface that is intuitive and help agents be more productive on the go.
- We've also added support for content field and look-up field in Change form.
- Bug fixes and improvements.
7.4
Feb 22, 2023
* With this enhancement, if the attachment whitelisting option is enabled in admin settings, the mobile app will honor it and restrict file uploading to only the specified file formats.
* The app will now support the custom fields configured across Ticket and Change Tasks.
* The app will also honor the OLA policies set during Task creation and editing.
* Bug fixes and improvements.
7.3.1
Jan 19, 2023
Happy New Year, Folks!

With the new year comes a new update.
We have listened to your feedback on the tickets module and made it super intuitive.
*Ability to access requester info from the tickets list page
*Improved the expand/collapse flow on the ticket conversation
*Actions button in the ticket detail is made more accessible
*Made the scroll seamless on the tickets details page

Please reach out to us at [email protected] for feature requests/feedback.
7.3
Dec 21, 2022
7.2.1
Nov 30, 2022
* Introducing Asset EOL Field for all Assets. Asset Managers can specify value to this field via the mobile app.
* Bug fixes and improvements.
7.1.1
Oct 12, 2022
Bug fixes and enhancements
7.1
Sep 14, 2022
* On-call agents can now receive mobile push notifications on the Freshservice mobile app. They will be able to acknowledge, escalate, in addition to resolving incidents through the mobile app itself.
* Bug fixes
7.0.4
Aug 25, 2022
- The ability to collapse and expand Ticket replies is back!
- Support for cc functionality in Incidents
- A few more enhancements and bug fixes
7.0.3
Jul 28, 2022
Bug fixes and enhancements
7.0.2
Jul 22, 2022
With this update, we bring you an enhanced Ticket Management interface that's intuitive and helps agents be more productive on-the-go.
Give it a spin!
6.6.1
Jun 16, 2022
Bug fixes and enhancements
6.6
Jun 8, 2022
* Business rules are now supported while raising Service requests through the app
* We've fixed a few more bugs
6.5
May 17, 2022
* We've added support for look-up fields in Ticket forms in the app.
* We've added comprehensive support to Change business rules within the app
* We've added support for look-up fields in Ticket forms in the app.
* We've added comprehensive support to Change business rules within the app
6.4.1
April 4, 2022
* We've upgraded Change Management. Agents will be able to manage Changes on the go through revamped, much-more-intuitive UI
* We've also upgraded the Forms layout within the app. Agents will find it extremely easy to fill out forms
* We've listened to feedback that the users would love to customize the information they see on the list pages. That will now be possible from the Settings
* We've included the ability scan and associate assets to Tickets when requesters are raising them
* Bug fixes
6.3.4
December 10, 2021
1. Your filter customisations for tickets will now be remembered until you choose to save or discard it.
2. New and improved signing flow.
3. Bug fixes and enhancements.
6.3.3
November 8, 2021
Bug fixes and enhancements

Ways to hack Freshservice

Download Freshservice MOD APK 8.0.0

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