ServiceDesk Plus | Cloud Mod Apk

ServiceDesk Plus | Cloud Hack - Mod Apk 6.28.0

Developer: ManageEngine
Category: Business
Price: Free

Screenshots

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Description

Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.
With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.
Discover the key features that can transform your service experience

Multiple instance management: Switch effortlessly between service desk instances and access different modules.
Request management: Create, edit, and manage incident and service requests with ease.
Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
Real-time notifications: Stay informed about service desk activities and request updates with timely push notifications.
Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
Asset management: Add, view, and manage your organization’s assets by scanning barcodes or QR codes. Track asset details, raise requests related to assets, and modify asset information on the go.
Knowledge base access: Find solutions in your help desk knowledge base to resolve issues faster.
AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.

If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.
Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.

Version history

6.28.0
- Added Templates support for Task.
- Added Need Info support for request approvals.
6.27.0
- Support for UDF Date stamp field in Requests.
- “Search by Technician” filter is added to search filters in Request List.
- Minor bug fixes & Improvements.
6.26.2
6.9.1
6.8.0
v6.8.0 This update brings the much awaited change module support.

- Users can easily view, update, and manage changes with detailed information, stage/status updates, and task management.
- Streamlined change management process with viewing requests, managing worklogs and approvals within a change.
- Added support for push notifications of change module
- Fixed mobile app issue where task list became empty when moving requests or changes to trash. Task list now remains populated.
6.7.0
6.6.0
Feb 8, 2023
- Add new requester from Add/Edit request is supported.
- Task comments description can now be viewed and updated as Rich text content.
- Added cost and quantity support for resource section in Add/Edit form for service requests.
- Added Android 13 compatibility support.
- Minor bug fixes and performance improvements.
6.5.0
Jan 30, 2023
- Delegate pending approval requests to another user. SDAdmins and users with HelpdeskConfig roles can enable this feature under Setup Automation Delegation.
- The request list can now be sorted based on last updated time.
6.4.0
Dec 29, 2022
Introducing Base Site that will function as the primary or the default site of an organization. With this, Not in any site references in the application will be changed as Base Site.
6.3.1
Oct 12, 2022
Add and Edit Worklog forms are now dynamic according to the technician's cost setting.
Approval comment can be optional or mandatory based on its settings.
Group and technician fields in Assign technician dialog can be mandatory based upon the status from request template.
Added support to scan and add values for input fields in Add/Edit Asset form.
Bug fixes and performance improvements.
6.3.0
Sep 6, 2022
- Added support for solution comments
- Optimised push notifications
- Minor bug fixes and performance improvements
6.2.0
Aug 9, 2022
Added rich text support for description in worklogs.
Group field will be shown in Add/Edit Task for General Tasks too.
MDM support provided.
Added global search support for assets and workstations in Search Assets.
Bug fixes and other improvements for better usability.
6.1.0
Jun 3, 2022
Added support for Space field in the request and asset module for facility desk
Minor Bug fixes
6.0.10
May 12, 2022
6.0.9
February 14, 2022
Added support for following languages:
- Arabic
- Croatian
- Czech
- Hebrew
- Hungarian
- Korean
- Vietnamese
6.0.8
January 12, 2022
- Fixed push notification issue in Android 12 devices.
- An error message will be shown when closure rule gets violated while updating the status of a request.
6.0.7
January 5, 2022
Provided support for lookup fields in Add and Edit Request
6.0.6
December 20, 2021
- Added support to edit asset name while adding assets from add asset form
- In workstation edit form, computer system, memory and operating system sections are supported now
- Added Mapping field support in add asset form and asset quick add dialog from Manage assets
- Added "Sort by" option in Request list view
6.0.5
November 22, 2021
Minor bug fixes and performance improvements
6.0.4
October 27, 2021
- Fixed approvals not loading for requester login
- Fixed template related issues for requester login
- Bug fixes and Performance improvements

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Ratings

4.5 out of 5
9.68K reviews