ServiceDesk Plus | On-premises Hack - Mod Apk 6.0.5
Developer: ManageEngine
Category: Business
Price: Free
Screenshots
Description
Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities.
Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.
Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.
*Additional features:*
Review and approve service requests and changes from your mobile device.
Get real-time notifications on request assignments, replies, and approvals.
Chat with end users right from the app.
Create custom views and tailor the app to your preferences.
If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.
Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.
Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.
Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.
*Additional features:*
Review and approve service requests and changes from your mobile device.
Get real-time notifications on request assignments, replies, and approvals.
Chat with end users right from the app.
Create custom views and tailor the app to your preferences.
If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.
Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.
Version history
6.0.5
Version 6.0.5:
1. Fixed Issue - SD 124853 : Unable to connect to server due to a security filter configured.
2. Fixed Issue - SD 124522 : Duplicate requests shown in Dashboard's global search.
3. Fixed search by subject issue in approval clarification.
1. Fixed Issue - SD 124853 : Unable to connect to server due to a security filter configured.
2. Fixed Issue - SD 124522 : Duplicate requests shown in Dashboard's global search.
3. Fixed search by subject issue in approval clarification.
5.9
V5.9:
1. Supported Field and Form Rules for Add & Edit Request from SDP 14501. Scripts execution is not supported now.
2. Supported Priority Matrix in Add & Edit Request Form. Priority will be updated based on Urgency & Impact fields.
3. Users can now search through pending approvals from SDP 14200
4. Provided Update-Reason field in Edit Request Form
5. Provided support for adding attachments in Edit Request Form
6. Selecting Service-Approver & Editor fields in Add&Edit Request form is provided
1. Supported Field and Form Rules for Add & Edit Request from SDP 14501. Scripts execution is not supported now.
2. Supported Priority Matrix in Add & Edit Request Form. Priority will be updated based on Urgency & Impact fields.
3. Users can now search through pending approvals from SDP 14200
4. Provided Update-Reason field in Edit Request Form
5. Provided support for adding attachments in Edit Request Form
6. Selecting Service-Approver & Editor fields in Add&Edit Request form is provided
5.8.4
Version 5.8.4:
1. Supported Multi-Factor Authentication from SDP Build 14500.
2. Introduced UAT and Release stages in Change module from SDP Build 14500.
3. Users can now view various file formats if they've installed the suitable file-viewer in device.
4. Fixed SD Issue #111580: The approval level contains some random numbers instead of the actual level in Android.
1. Supported Multi-Factor Authentication from SDP Build 14500.
2. Introduced UAT and Release stages in Change module from SDP Build 14500.
3. Users can now view various file formats if they've installed the suitable file-viewer in device.
4. Fixed SD Issue #111580: The approval level contains some random numbers instead of the actual level in Android.
5.8.3
Version 5.8.3:
1. Supported i18N for the following languages :
i Hindi
ii Ukrainian
iii Armenian
2. Request filters are sorted based on the filter name
3. #SD-109063 : Fixed issue in Hebrew Translations.
4. Minor Bug Fixes and Feature Enhancements.
1. Supported i18N for the following languages :
i Hindi
ii Ukrainian
iii Armenian
2. Request filters are sorted based on the filter name
3. #SD-109063 : Fixed issue in Hebrew Translations.
4. Minor Bug Fixes and Feature Enhancements.
5.8.2
Feb 28, 2023
Version 5.8.2 :
1. Supported Thai, Greek, Lithuanian, Macedonian, Bulgarian & Traditional Chinese languages.
2. Provided multi-select option for adding attachments.
3. Minor bug fixes and feature enhancements.
1. Supported Thai, Greek, Lithuanian, Macedonian, Bulgarian & Traditional Chinese languages.
2. Provided multi-select option for adding attachments.
3. Minor bug fixes and feature enhancements.
5.8.1
Jan 20, 2023
Version 5.8.1 :
SAML Login issue fixed.
SAML Login issue fixed.
5.7.4
Nov 28, 2022
Version 5.7.4 :
Minor Bug Fixes and Security Enhancements.
Minor Bug Fixes and Security Enhancements.
5.7.3
Oct 3, 2022
Version 5.7.3:
1. Minor bug fixes in worklog and Feature Enhancements.
2. Fixed SDF - 92062 : Technician Search in Add/Edit Worklog Form.
3. Fixed SD - 63619 : Comment popup was not shown on status change.
4. Fixed SD - 104835 : Cannot choose value for additional field in Add-Request Form.
1. Minor bug fixes in worklog and Feature Enhancements.
2. Fixed SDF - 92062 : Technician Search in Add/Edit Worklog Form.
3. Fixed SD - 63619 : Comment popup was not shown on status change.
4. Fixed SD - 104835 : Cannot choose value for additional field in Add-Request Form.
5.7.2
Aug 8, 2022
Version 5.7.2:
Minor Bug Fixes and Security Enhancements.
Minor Bug Fixes and Security Enhancements.
5.7.1
Jun 28, 2022
Version 5.7.1:
1. SDF-92592 : Captcha Verification Check for Mobile Logins.
In ServiceDesk Plus mobile app, users will now be prompted to enter a captcha code during the final login attempt before reaching the account lockout threshold. It supports from 13006 build.
2. Minor Bug fixes.
1. SDF-92592 : Captcha Verification Check for Mobile Logins.
In ServiceDesk Plus mobile app, users will now be prompted to enter a captcha code during the final login attempt before reaching the account lockout threshold. It supports from 13006 build.
2. Minor Bug fixes.
Version 5.7:
1. Supported Checklist feature on Request module from 11300 build.
2. Security enhancements.
3. Issue fixed SD-95820: Unable to Add attachments above 10MB.
4. Issue fixed SD-93128,SD-101637: Filters are getting reset while reopening the app.
1. Supported Checklist feature on Request module from 11300 build.
2. Security enhancements.
3. Issue fixed SD-95820: Unable to Add attachments above 10MB.
4. Issue fixed SD-93128,SD-101637: Filters are getting reset while reopening the app.
5.7
April 1, 2022
Version 5.7:
1. Supported Checklist feature on Request module from 11300 build.
2. Security enhancements.
3. Issue fixed SD-95820: Unable to Add attachments above 10MB.
4. Issue fixed SD-93128,SD-101637: Filters are getting reset while reopening the app.
1. Supported Checklist feature on Request module from 11300 build.
2. Security enhancements.
3. Issue fixed SD-95820: Unable to Add attachments above 10MB.
4. Issue fixed SD-93128,SD-101637: Filters are getting reset while reopening the app.
5.6.4
March 1, 2022
Version 5.6.4:
Minor bug fixes in Login.
Minor bug fixes in Login.
5.6.3
January 31, 2022
Version 5.6.3:
Issues Fixed:
1. SD-100024: Description isn't getting displayed in approvals tab.
2. SD-100331: Domain drop-down is not available when LDAP is enabled.
3. SD-100415: Getting blank screen while trying to log in using SAML in SDP android application. 4. Minor Bug fixes and security enhancements.
Issues Fixed:
1. SD-100024: Description isn't getting displayed in approvals tab.
2. SD-100331: Domain drop-down is not available when LDAP is enabled.
3. SD-100415: Getting blank screen while trying to log in using SAML in SDP android application. 4. Minor Bug fixes and security enhancements.
5.6.2
September 29, 2021
Version 5.6.2:
Security enhancements and Bug fixes.
Security enhancements and Bug fixes.
Ways to hack ServiceDesk Plus | On-premises
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Download ServiceDesk Plus | On-premises MOD APK 6.0.5
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