4.03.6
This release contains a variety of bug fixes and minor improvements to ensure a smoother and more reliable experience. We recommend updating to the latest version to enjoy these enhancements!
Thank you for your continued support and feedback!
3.48.7
With this latest version, you will receive notifications for each new lead, enabling you to remain proactive and provide prompt responses to potential customers.
To activate the lead collection feature, simply add a lead collection capability to your chatbots.
Your success is our priority!
3.46.1
We're introducing a brand-new screen in Weekly Insights that displays your estimated return on investment with Smartsupp. And hey, if you think you're not unlocking Smartsupp's full potential and making the most of all its amazing features, don't worry – we've got your back! You can now schedule a product demo through the new banner in the Smarthub tab. Our fantastic sales team will guide you on how to elevate your Smartsupp experience to the next level.
3.43.2
In this version, you'll discover a brand new list containing all of your contacts gathered through Smartsupp. To ensure automatic collection, remember to utilize our latest chatbot feature designed for lead collection.
You can easily locate this feature either in the "More" section or in the upper right corner of the Visitors list.
3.42.8
This version brings a bunch of new features and improvements to the chatbot. Last month, we introduced support for automatically tagging conversations. Now, you can also automatically tag contacts. Speaking of contacts, the chatbot can now collect contact information for you. It can ask visitors for their name, email, or phone number and even require consent with GDPR.
Stay tuned for more contact collection features in our upcoming releases!
3.41.10
🐛 Fix logging trough some browsers
3.41.7
If you enjoy using tags to categorize your conversations, you'll be happy to know that you can now add tags to your contacts as well!
3.40.5
In this update, we focused only on one thing - speed. We have greatly improved the speed of loading messages. You should notice it immediately when you open a conversation!
Oh, and it's now also possible to delete resolved conversations. We know some of you were missing this feature.
3.39.4
You can now add actions to individual nodes of every chatbot. We're starting with an action that automatically adds tags to a conversation. More actions are already in the works and we will be adding them in upcoming releases.
This feature won't be available to everyone right away but you can expect it in a few days.
3.38.1
Hello there! Here are the release notes for the latest version of our app, Smartsupp:
- Improved performance and stability of the app for a smoother experience
- Fixed minor bugs and issues to ensure the app runs seamlessly
- Improved the user interface to make the app more user-friendly
3.37.5
You can expect to receive weekly reports that showcase how Smartsupp is helping you. We will notify you as soon as your report is ready, and you can find it in the News Center as well.
3.36.7
Feb 26, 2023
This version brings a redesigned profile progress. When you go to Smarthub, you will find a new list of suggestions. You can learn from them how to get the most out of your Smartsupp account.
3.35.9
Feb 8, 2023
There are more and more of you using groups and tags to make your work easier and more organized. That's why the conversations list now shows the tags of every conversation and the group it belongs to.e
3.34.3
Jan 24, 2023
Soon you will see your journey with Smartsupp during the year 2022. When your report is ready, we will notify you and you will find it in the News Center.
3.33.2
Jan 19, 2023
In the last version, we added an option to resolve conversations directly from a notification. Now we've also added an option to send a shortcut directly from a notification. They are sorted based on how much you use them. If you're a shortcut lover, definitely check out this feature.
3.32.5
Dec 16, 2022
In the last version, we added an option to resolve conversations directly from a notification. Now we've also added an option to send a shortcut directly from a notification. They are sorted based on how much you use them. If you're a shortcut lover, definitely check out this feature.
3.31.5
Nov 28, 2022
This version contains the following changes:
- Resolve conversation directly from a notification
- Support for the month, day, and time conditions in the chatbot
- Tags are officially out of beta
- You can now purchase other packages besides yearly Standard without going to your account on the web
3.30.6
Nov 7, 2022
This update brings some chatbot improvements. If you're using Shoptet, you can customize responses for different order statuses. The conditions screen can now show the visits count condition and referrer condition.
You may also notice some design changes in the conversations list or visitors list.
When a visitor leaves your website before you can respond, the app will now tell you why that is and what to do about it.
3.29.7
Nov 4, 2022
We've added News Center. You will find here product news, tips on using Smartsupp, or what's new in the app. Just go to Smarthub and tap on the upper right button.
Usage charts for each chatbot have been extended to support automatic messages.
As usual, we've improved a lot of smaller features and made some improvements under the hood.
3.28.8
Oct 17, 2022
We encourage you to check out the new Smartsupp Academy. It will teach you how to get the most out of Smartsupp and be even closer to your customers. You can find it in the Smarthub section.
There's also a new subscription detail in your profile. It contains all the information about your current package.
As usual, we've improved a lot of smaller features and made some improvements under the hood.
3.27.2
Sep 12, 2022
The list of chatbots got a new look with some additional information. It’s also easier to get to the chatbot statistics directly from the list.
3.24.6
Jul 15, 2022
In this release, we've made big improvements in the background. We need these changes to bring you some of the new features we are working on.
For those of you who like changes you can actually see and touch, we've redesigned the welcome screen and the onboarding flow.
3.23.5
Jun 9, 2022
Do you often work at night? No problem! Smartsupp just got a beautiful dark mode to ease your eyes or spare your battery! Dark mode will automatically turn on based on your system preferences, you can also find manual settings in the Profile.
We now also provide you with simple statistics of how your chatbot is performing. You can find them in Chatbot detail.
3.22.2
May 30, 2022
This version brings a redesigned profile screen which was long overdue. It's now much more consistent with the rest of the app. It also gives us plenty of room to add new functionality in the near future.
If, for some reason, you want to log out from the app, please note that the logout button is no longer in the Settings section but has been moved to the new profile screen.
Besides the new profile, we've also added some minor features to chatbots to keep them in line with the dashboard.
Do you send files or images to your visitors? Now you can use the system share feature to send them from every app that supports sharing. You don't even have to open the Smartsupp app.
If you're not a fan of sharing, you still may like that banners inside the app no longer cover important conversations.
Thank you for using Smartsupp!
3.19.5
April 25, 2022
If you ever needed to reorder nodes in your Chatbot, now you can! Just hold your finger on a node and then move it somewhere else.
When you want to create a new Chatbot, you can now choose from all the templates you were used to on the web.
As always we've made some improvements under the hood for a smoother experience with the app.
3.17.7
March 29, 2022
In the last release, we brought full support for chatbots in the app. This release expands it with support for chatbot conditions. Now you can see under what conditions will the chatbot start. If you would like to edit the conditions, please give us feedback - you can vote directly on the conditions screen.
If you weren't sure how to use the new chatbot builder, we've added an onboarding to help you.
Thank you for using Smartsupp!
3.16.4
March 10, 2022
This release is bringing full support for chatbots. Now you will have the possibility to create and edit chatbots directly on your phone. You can also rename your chatbots and view the preview to see exactly what it will look like on your website.
3.15.6
March 3, 2022
The first release of this year is focusing entirely on the chatbox:
- You can open a live demo of the widget and see what it looks like
- Auth form settings have a new design
- Changing chatbox texts is now easier, you can also see the changes in the widget preview
New options for button style
3.13.2
January 3, 2022
The design of the app has evolved a lot over the years. Unfortunately, some parts of the app were left behind. We've decided to change it and to unify the look of the app. It's going to be a long process but in this release, you can see a first preview of the new design especially in Settings.
In the coming releases, we will continue to unify the app's design, and also we will bring you some new features.
3.12.3
December 6, 2021
We've tweaked the app under the hood to make it even easier to work with. One of the changes you may notice is the rearranged order of shortcuts. In Smarthub, you may notice that every statistic shows a trend.
For a few years, you were used to seeing a notification in the Notification Center that indicated that the communication is ensured. This is no longer necessary, so don't be scared when it disappears after an update. All your notifications will continue to work as before.
3.11.10
November 29, 2021
🎉 We've created a new Chatbot builder for you. You can finally create and edit chatbots directly in the app. Go try it out!
😉 And as always we are continue still improving Smartsupp!
3.10.3
October 27, 2021
In this release, we've made some design changes to chat. We hope you're going to like it. If you run into some problems you can now let us know about them using the new bug report feature.
Other changes:
- The conversations list is now persistent so you don't have to see loading every time you open the app
- Our help bot will remind you to resolve your conversations after they're finished